FAQ and visitor hotline of analytica

Online tickets can be ordered via our Ticket Shop.

Please follow our instructions here, which will take you step-by-step through the ticket ordering process. Please have your online voucher number / voucher link ready or pay for your order with a credit card (Visa, MasterCard, American Express) Paypal or Giropay.

• You can go directly into the fair without waiting.
• You receive a discount when you purchase a ticket online.
• You can view your orders at any time and, if necessary, print out your online ticket again (e.g. if the first printout is illegible).
• You can print out an invoice / receipt.
• If you make a mistake entering your personal data, you can change it.

• Online Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.
• We do our best to organize the fair and continue developing it to meet your needs and interests. Answering the registration questions helps us to keep the fair even more oriented to your needs.
• We need your e-mail address to send you your Mobile Ticket, your Print@home -Ticket by e-mail.
• Your ticket will only be sent to the e-mail address that you provide during registration.

No, due to data protection guidelines, everyone must purchase their own ticket or redeem their own voucher themself.

As each ticket is personalized, it is not possible to order tickets for others as well.*

*(An exception to this are group tickets. Here there is a co-ordering process).

Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.

If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.

No, tickets containing personal data (e.g. with your name) are not generally transferable.

• Even multi-day tickets can be used by only one person.
• Important: Since online tickets are personal and non-transferable, when checked on site, an official photo ID must be presented.
• Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.
• If you have lost your ticket and are afraid that the finder might use it to gain access to the trade fair, please e-mail registrierung@messe-muenchen.de , to have your lost ticked blocked.

Once you have finished ordering your ticket online, you can download and save it in PDF format or as Mobile Ticket.

In addition, you will also receive your ordered ticket as a Mobile Ticket and as a Print@home Ticket (pdf attachment) within 24 hours by e-mail to the e-mail address you provided. Please keep an eye out for an e-mail sent by: ticketing@messe-muenchen.de.

Please take your Mobile Ticket or Print@home-ticket with you on each day of the trade fair, as it entitles you to direct access to the event for every day that you have booked. Simply scan the unique barcode which can be found on every ticket.

Important: Your online ticket is only valid together with an official photo ID.

Once you have placed your order, you can download and save it in PDF format. In addition, you will also receive your ordered ticket as a Mobile Ticket and as a Print@home Ticket (pdf attachment) by e-mail to the address you provided. You should receive that e-mail (Sent by: ticketing@messe-muenchen.de) right away, but in some cases it may take up to 24 hours after you place your order.

• In rare cases, e-mails may end up in your e-mail account's spam filter. Please check your spam folder or contact your administrator.
• It is also possible that you made a mistake when you entered the e-mail address in your customer profile. In this case please contact our visitor hotline at registrierung@messe-muenchen.de.

If you want to print out your ticket again (e.g. if you lose it) or if you prefer to do so only just before you travel, you can easily do so at any time using the access data to your Messe München account. If you have any questions about this or need any support, please contact the analytica ticket service at registrierung@messe-muenchen.de.

Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.

• If you have a valid ticket, you may attend the fair on the day or days of your choice. Multiple-day tickets do not have to be used on consecutive days.
• If (in exceptional cases) your ticket is only valid on a specific day(s), the day(s) on which the ticket is valid will be printed explicitly on the ticket.

Tickets sold at the reduced online price may only be purchased online. Prices for analytica are available here.

We accept the following credit cards:

• Mastercard
• Visa
• American Express

as well as payment via PayPal.

The invoice for the ticket purchase will be sent to you by e-mail.

No, the ticket order is binding.
In the event of Customer being a consumer as defined in § 13 BGB [German Civil Code], due to § 312 {g}, Clause 2, Nos. 9 BGB consumer will not have the right to cancel according to § 355 BGB for Tickets.

The invoice for an online ticket purchase will be sent to you by e-mail. In addition, your Messe München account will subsequently also contain an overview of your orders and invoices. When tickets are purchased at the venue, the invoice will be sent to you via e-mail.

The link to your Messe München account can be found here.

Please activate your Messe München account using your e-mail address and an individual password. In the acount you can enter a change of address or download and print tickets and invoices.

• Your customer profile allows you to download and print out any tickets that you purchase or redeem.
• It contains a link for invoices / receipts for any tickets that you purchase.
• You can verify and update the information in your profile.